Welcome to Reprota (https://reprota.com).
By accessing, browsing, or booking any service on our platform, you agree to comply with the following terms and conditions.
Reprota is a home services aggregator offering verified service partners (vendors) for plumbing, electrical work, cleaning, carpentry, painting, interior work, moving & packing, appliance repair, and other home improvement services.
- Service Scope
Reprota connects customers with independent service professionals.
All bookings, quotations, execution, and after-service communication happen as per the service listing and vendor availability.
- Pricing & Payments
✔ All prices are shown inclusive/exclusive of taxes as per local law.
✔ Final pricing may vary after on-site inspection.
✔ Online payments are processed securely via recognized payment gateways (like Razorpay).
- Service Fulfillment
- Work timelines depend on service type, availability, and location.
- Materials/parts, if required, may incur additional charges.
- The customer must provide access to the property for service execution.
- Vendor Responsibility
Service is executed by partnered vendors.
Any operational damage, delay, misconduct, or negligence during the job remains the responsibility of the assigned vendor.
- Customer Responsibility
- Provide accurate address & service details.
- Ensure safety items like electricity & water supply are available.
- Cooperate with technicians during the service.
- Warranty
Warranty (if applicable) will be specific to:
Service category
Vendor’s commitment
Parts used
Reprota does not provide a universal warranty on all services.
- Cancellations & Refunds
Follow our Cancellation & Refund Policy for applicable charges.
- Illegal Activities Prohibited
Customer must not request any illegal, hazardous, or non-compliant activities.
- Changes / Termination
Reprota reserves the right to:
Modify services/prices
Suspend the account for misuse
Terminate service at any time based on vendor availability
- Governing Law
This agreement is governed by applicable Indian laws & jurisdiction.
🏢 Property Management Terms & Agreement
This Agreement governs the relationship between the Property Owner (“Owner”) and Reprota (“Service Provider”) for professional management of residential and commercial properties.
- Scope of Service
Reprota manages property on behalf of the Owner, including:
- Tenant acquisition & verification
- Rent collection & settlement
- Periodic inspection & maintenance
- Move-in/Move-out documentation
- Dispute management & coordination
- Pricing & Fees
Property owners may choose either of the following plans:
- Subscription Fee: ₹999 – ₹2999 per month
- Commission on Rent: 10% – 20% of monthly rent income
Charges depend on property size, furnishing, locality & service scope.
- Owner Responsibilities
- Provide legal ownership proof
- Approve major repair expenses
- Maintain insurance (if applicable)
- Provide property access for inspections
- Service Provider Responsibilities
- Select & verify tenants
- Maintain property condition
- Provide digital service reports
- Ensure timely rent communication
- Repair & Maintenance
Minor repairs handled as per the service plan.
Major repairs require owner approval before execution.
- Key Handover & Access Control
Keys may be held by Reprota for inspections & showings.
Unauthorized duplicate key creation is strictly prohibited.
- Liability
- Vendor damage → vendor responsible
- Tenant damage → tenant responsible
- Illegal property usage → tenant liable
Reprota is not liable for natural wear & tear.
- Contract Termination
- 30-day written notice required
- Dues must be cleared before termination
🏠 Tenant & Guest Policy
Tenant & Guest Rules – Reprota Managed Properties
Tenants must comply with the following:
- Rent Payments
- Pay rent on or before the due date
- Late fees may apply as per contract
- Security Deposit
- Collected before move-in
- Adjusted only against damages & dues
- Property Usage
✔ Residential units only for living
✔ Commercial units only for approved business activity
❌ No illegal, hazardous, or unauthorized usage
- Damages
Tenant is responsible for misuse or intentional damage.
Normal wear & tear excluded.
- Guests & Visitors
Guests are allowed but cannot stay beyond 7 days without the owner’s permission.
- Move-out
Final inspection required
Repair cost (if any) deducted from deposit.
- Compliance
Police verification mandatory
Government rules must be followed
💳 Rent Collection & Settlement Policy
Rent Collection Policy – Reprota
- Payment System
Rent is collected via a secure digital gateway (e.g., Razorpay).
- Settlement
Rent transferred to Owner after:
deduction of 10%–20% commission OR
monthly subscription fee
within 7 working days.
- Late Payment
Tenant must pay the penalty as per the agreement.
Repeated delay may lead to an eviction notice.
- Records
Digital receipts sent to both Owner & Tenant.
🔍 Inspection & Maintenance Policy
Inspection & Maintenance – Reprota
- Routine Inspections
Periodic inspections ensure property safety & upkeep.
- On-site Work
Vendors follow professional & safety standards.
- Repair Cost Rules
- Minor repairs → covered under plan (if included)
- Major repairs → Owner approval required
- Emergency Maintenance
Urgent safety repairs can be executed immediately.
The owner will be informed at the earliest.
💼 Fees, Refunds & Charges Policy
Fees & Refund Policy – Reprota
- Subscription Fee
Non-refundable once the service period starts.
- Commission Model
Applicable only on successful rent collection.
- Agreement Cancel
Notice period charges may apply.
- Tenant Placement Fee
If a specialist tenant search is requested, a separate fee may apply.
🛡 Safety, Compliance & Law Policy
Safety & Compliance Rules – Reprota
- Illegal Usage Prohibited
Any activity violating the law → tenancy terminated.
- Government Compliance
Tenant must follow all safety, fire, and municipal regulations.
- Verification
Police & ID verification mandatory.
- Unauthorized Occupancy
Strict action will be taken for misuse of property access.
🌍 NRI Property Care Policy
NRI Property Management – Reprota
For overseas Owners needing complete peace of mind.
- Periodic Updates
Photos/videos of the property sent digitally.
- Unauthorized Occupancy Prevention
Scheduled inspection ensures the property stays secure.
- Rent Monitoring
On-time rent communication & settlement.
- Legal Documentation Assistant
Support for rental agreements & compliance.
Support
📧 support@reprota.com
📞 +91 7060002847
