Privacy Policy

Privacy Policy for Reprota

Effective Date: May 26, 2026

At Reprota, accessible through our mobile application, protecting user privacy is one of our top priorities. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

By using Reprota, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

To provide a smooth and reliable home service experience, we may collect the following information:

Personal Information

Full Name
Mobile Phone Number
Physical Address

Authentication Data

We use Firebase Authentication to verify your identity securely through OTP (One-Time Password) verification.

Booking Information

Services booked (Cleaning, Plumbing, Painting, etc.)
Preferred booking date and time
Service location details

Device Information

We may collect limited device-related information such as:

Device model
Operating system version
App version
Crash reports and diagnostics

This information helps us improve app performance and user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, operate, and maintain our application
To verify user identity securely using OTP authentication
To process and manage service bookings
To connect service professionals with your provided address
To send booking confirmations, updates, and support notifications
To improve app functionality and customer experience
To monitor and prevent fraud, abuse, or unauthorized activities

3. Third-Party Services

We use trusted third-party services that may process your data to help operate our app efficiently.

Google Firebase

We use Google Firebase for:

Phone Authentication
Database Management
Cloud Storage
Analytics and Crash Reporting

Firebase may collect certain device identifiers and technical information in accordance with Google’s Privacy Policy.

EmailJS

We use EmailJS to send booking summaries and notifications to our administrative team.

4. Data Security

We take reasonable security measures to protect your personal information. Your data is securely stored on Google Firebase servers.

We do not sell, rent, or trade your personal information to third parties.

However, please note that no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention and Deletion

We retain your information only as long as necessary to provide our services.

If you wish to:

Delete your account
Remove your personal information
Request data deletion

Please contact us at:

Email: support@reprota.com

We will process your request within a reasonable timeframe.

6. Children’s Privacy

Reprota does not knowingly collect personal information from children under the age of 13.

If you believe a child has provided personal information through our app, please contact us immediately. We will take prompt steps to remove such information from our records.

7. Your Privacy Rights

Users may request: