🚚 Reprota Shipping & Service Delivery Policy
Last Updated: [10, 2025]
Reprota is a real estate and home services platform. We do not ship any physical goods. All services listed on our platform are fulfilled at the customer’s property location by our verified service partners.
📌 Service Delivery Scope
Services are delivered only within India
Availability of services may vary based on city & pin code coverage
Service scheduling is based on vendor availability & the customer’s preferred slot
The customer must provide an accurate address and a valid contact number for smooth service delivery
⏱️ Delivery Timeline
Standard services are scheduled and fulfilled within 24–72 hours
Urgent services depend on vendor availability and may include additional charges
Large projects (renovation, interior work, etc.) have customized timelines as per the agreed project plan
📍 On-Site / Home Service Visits
Our service professional will visit the customer’s location as per the booked appointment
In case the customer is unavailable at the time of visit, a revisit fee may apply
💳 Order Confirmation
A booking is considered confirmed when: 1️⃣ Service order is placed on our platform
2️⃣ Booking slot is scheduled
3️⃣ Advance / full payment is successfully received (if applicable)
🔄 Reschedule & Cancellation
The customer can reschedule the visit 24 hours in advance, subject to approval
Cancellation charges may apply based on service type
(Refer: Cancellation & Refund Policy)
🚫 Non-Deliverable Zones
If the service location falls outside our operational areas:
The order may be cancelled, and eligible refunds will be processed
Our support team will notify the customer immediately
🛡️ Verification & Safety
Service professionals may verify customer identity/location before delivery
All technicians and vendors are background-verified and trained
📞 Support
For any delivery concerns, please contact:
📧 support@reprota.com
